Customer service

Actually, it's not that much. Putting up our wallpapers is not only incredibly easy – the results are always impressive and the wallpaper mural looks great year after year. But we’re sure you still have some questions.

Here you’ll find the answers to most frequent questions about orders and how to put up your personal wallpaper. Or why not watch our wallpapering and inspiring wall design videos?

For further questions please contact our customer service:

Phone: +44 208 44 27 188

Email: info@mrperswall.com

Opening hours: 8:00 am - 4:00 pm (CET), Monday - Friday

Own image

  • How many pixels does a picture for a wall mural need to have?

    The amount of pixels an image contains gives an idea of how sharp the image will be. An image with a high number of pixels will be sharper than one with fewer pixels. Therefore, to cover an entire wall, you will need a photo of a much higher quality and with many more pixels than you would need to cover a smaller surface.

    A number of factors other than pixels will also determine whether the photo quality is good enough to create wallpaper.

    • The light balance in the image also has an impact on the result. A dark image often needs to be of a higher resolution to work well.
    • The focus of the image is also key. Images depicting motion often need to be of a higher resolution than still images taken using a tripod.

    This guide gives a rough idea of the picture size needed for different wall sizes.

    This guide gives a rough idea of the picture size needed for different wall sizes

    Before printing, we will check your image to ensure the quality of the wallpaper is good enough.

  • What do the wallpapers cost?

    To print a wallpaper from your own image cost $59 excl. VAT/m2.

  • My file is too large – where should I send large files?

    If your image is greater than 100 MB in size, it cannot be uploaded. However, we can accept images of a larger size via the Hightail file upload service. Click here to be redirected to Hightail to upload your photo.

    How to upload your file via Hightail:

    1. Enter your name and e-mail address in the relevant fields
    2. Enter the dimensions of the wall you would like to wallpaper in the comments field
    3. Select the file you would like to upload and click the “Send it” button
    4. We will then contact you by e-mail with a link and information on what to do next in order to create your wallpaper.

  • Can I order wallpaper samples of my own designs?

    Yes you can, at a cost of $12 each, including postage. The sample will help you to see if the wallpaper is what you are looking for. If you are unsure about the quality of your photo or how the colors will come out, we recommend ordering a sample. Samples are 45 cm x 45 cm, and can be ordered via our Customer Service.

    The samples may vary slightly in color from print to print.

  • Can a photo’s quality be improved?

    It is not possible to change a photo’s original quality and resolution. However, an image can be processed to improve the effect it has – by making use of different filters, for example. Contact Customer Service if you would like any help with your photo, or if you have any questions about this.

  • Can you make photo collages, adjust objects in the image, alter colors, etc.?

    Our Design Studio can help with most things! These include:

    • Adjusting colors and adding color to specific objects in an image
    • Moving or removing objects in a photo
    • Adding different filters to change the feel or improve the effect of an image
    • Help you to create photo collages

    These are only a few examples. Find out more about what our Design Studio can help you with. Once you have an idea of what you would like to do, you are welcome to contact Customer Service about this.

  • What does reviewing the quality of my image involve?

    You can take confidence from the fact that we will review the quality of your photo before it is printed. We do this to ensure the quality and resolution of your image. We will contact you if we have any questions or suggestions for improvements.

  • My file is too small – what should I do?

    If your file is smaller than 1000 x 1000 pixels, it cannot be uploaded. For an image to come across well on a large surface, it needs to be of a high resolution. 1000 x 1000 is considered a very low resolution, but it can work if you are planning to wallpaper a small area. Find out more.

Order

  • Ordering & buying

    Once you have found, or designed, the wallpaper you want, you can order it here online. Wherever you place your order, our studio creates the wallpaper entirely according to your wishes. You pay your wallpaper online and we dispatch your order within 4 working days with UPS Express Saver to your specified delivery address. Reliable and convenient!

    Read Mr Perswall's Terms & Conditions of Purchase

  • Cancelling, Refund and Returns

    If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order. Notwithstanding the foregoing, you have no right to cancel an order/contract for the supply of a product made to your specifications or that is clearly personalised. As a general rule, all of our products are made to our customer’s specifications or are clearly personalized. Accordingly, you have no right to cancel an order/a contract.

    However, if products ordered are not made to your specifications or clearly personalized, you may cancel the order provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order. Notice of contract cancellation under the DSRs must be given in writing to: info@mrperswall.se

    For orders cancelled under the DSRs, we will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to:

    In regards to products delivered to your address: 

    WA Wallvision Sweden AB/Mr Perswall
    Ryssnäsgatan 8
    SE-504 64 Borås
    SWEDEN

    All items must be returned unused and in their original condition, from the original delivery country. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

    We accept no liability and are not responsible for incorrectly measured walls, liability for any damage caused to wall surfaces as a result of the application of products to them, selection of wall, wall surface, application paste (where applicable) as well as finishing methods and defective installation/application.

  • How do I place my order?

    Start by selecting a wallpaper from our range or by uploading your own image. Then specify the width and height of your feature wall and how you want to crop your image. You might want to reverse it, zoom in or out or change colours and replace words.

    If you wish to order more wallpapers, repeat the procedure above. When you are satisfied with your order simply click on the Order button in the shopping list. Then fill in the requested details in the purchase flow, accept the Terms & conditions of purchase.

    You will receive confirmation within 24 hours of placing your order. Then 4 working days later, your wallpaper will be ready for dispatch with UPS Express Saver.

  • Where do I pay?

    You pay online with PayPal.

    PayPal allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out. More information about PayPal is available at www.paypal.com.

    If you live in a country where we do have a retailer, the retailer will contact you about you order.

  • How long are delivery times?

    The wallpapers are dispatched from our factory in Sweden within 4 working days with UPS Express Saver on regular working days, Monday to Fridays.

  • Can I order my wallpaper in any size I want?

    The smallest size you can order is 2 square metres (enough to cover a door or similar surface). So far we haven't had to set a maximum size limit. For instance, we've produced wallpapers for 20-metre-wide walls!

  • Can I order samples?

    Yes. If you look in the range on our website you'll find a button down to the right where you can add sample to your shopping bag.

    However, if you wish to order samples of wallpapers that you create with your own motifs, we charge a fee of €12 for each sample. The sample you receive is to a scale of 1:1 and printed on an A4 (45 cm by 45 cm if it's your own design) sheet of the wallpaper material. This means that you’ll only see part of the pattern and not all of it. 

  • How can I turn a photograph into wallpaper?

    If you have the photo on your computer, you can upload it directly here to our website. If the image is an object, an illustration or a paper photograph, you can send it to us by post. We scan what you want to use as your wallpaper design and create an original digital image for you.

    Whatever method you choose – uploading your own photo, selecting one of our motifs or sending by post – you choose the width, height and colours of your wallpaper and how it should be cropped. After you've ordered your wallpaper, we dispatch it within 4 working days with UPS Express Saver.

  • Which file formats work?

    Most standard file formats such as JPEG and TIFF are supported if you upload your image to our website.

    Is the image in an unusual format? If it is, contact us first and tell us what the image file is called (please write the file name in the topic line) then either upload your image here or send it on a USB memory stick or CD to:

    WallVision Sweden AB, Mr Perswall
    Attn: Design Studio
    Box 1
    501 13 Borås, Sweden

Prices & costs

  • How much does shipping cost?

    Your order is dispatched from our factory in Sweden with UPS Express Saver and the freight is free of charge world wide.

  • What does a sample print cost?

    Samples of the wallpapers in our collections will be sent to you free of charge. However, if you want samples of wallpapers that you create with your own designs, these cost $12 each.

    You'll be sent a 45 cm x 45 cm sample if the wallpaper is your design and an A4 sample if it is from our collection. Both are to a scale of 1:1 and are, of course, printed on the same material that we print wallpaper on.

  • What does it cost to make customised wallpaper?

    It costs $59/square metre for the digital wallpaper that you've designed with a motif of your own. 

    NB! Please note that the delivery charges do not include import costs and VAT that may be due when the package reaches the country of destination.

  • What do the wallpapers in the Mr Perswall range cost?

    The price is per square metre since you decide yourself what width and height you want.

    The wallpapers cost $59 per square metre regardless of whether you order from our collections or make your own.

    NB! Please note that the delivery charges do not include import costs and VAT that may be due when the package reaches the country of destination.

Wallpapers

  • How do I choose my wallpaper mural?

    You can browse our entire collection of wallpaper murals on the pages of this website. The wallpaper murals can be ordered in any size, designs can be reversed, colours changed and you can add or replace text for words of your own.

    You can also upload your own photograph or image to make your own wallpaper design. If the source you want to use is not digital, simply let us create an original digital image for you.

  • How wide are the lengths?

    The lengths are 45cm wide.

  • Are your wallpapers quality-assured?

    Of course! We consider it as important that our digitally-printed wallpapers are of a superior quality as that the manufacturing process provide the highest quality possible and comply with all environmental and safety standards.

    As part of our quality assurance process, our company is EU certified in conformance with the EN 15102:2007 document, a CE marking which means that our production processes comply with the European Union’s directive on emissions of formaldehyde, heavy metals and other hazardous substances.

    Fire safety Europe B-s1.d0, USA Class A, ASTM E84.

  • Where are the wallpapers made?

    All the wallpapers are made at our factory in Borås, Sweden. If you're passing this way please let us know, and if we've time we'll be delighted to show you round!

  • What material is the wallpaper printed on?

    Our wallpapers are easy-up wallpapers, which means that we print them on a quality-assured non-woven material. You might have heard of paste-the-wall? That’s the same kind of wallpaper as EasyUp.

    Non-woven? This is wallpaper made from wood pulp with added textile fibres to make the wallpaper strong, dimensionally stable and easy to hang (as the name EasyUp implies, this wallpaper is simple to hang – you paste the wall instead of the paper).

    Fire safety Europe B-s1.d0, USA Class A, ASTM E84.

  • What wallpapers does Mr Perswall have?

    We have a wide assortment of wallpapers suitable for most applications, feature walls, ceiling and door decoration and so on.

    The patterns and designs in our collections cover the full range, from photographs and illustrations to specially-designed wallpaper patterns.

    You can find all our wallpapers here on our website.

  • Which designers does Mr Perswall work with?

    All of them. Well, almost all of them. We work with everyone from Hasselblad award winners to local amateur photographers.

    The best designers are those with a story to tell. They can be oil painters, famous names and graphic designers such as Paul Smith, Vivienne Westwood, Tricia Guild and Hanna Werning, as well as bus shelter graffiti artists or even you. There is a Picasso inside every one of us!

Hanging

Wallpapering with Mr Perswall

You'll couldn't find it more simple to put your own creation or one of ours up on your wall. That's because our wallpapers are made of non-woven material – they're called easy-up wallpapers.

What is easy-up wallpaper? To put it simply, these are dimensionally stable wallpapers that you hang in the easiest possible way: you apply the paste straight on the walls and then match the pattern and place the lengths edge-to-edge.

The characteristics of the non-woven wallpaper is determined by the textile fibers contained in the wallpaper pulp. The textile fibres makes the strips of wallpaper easy to work with and as strong as money banknotes – they’re actually made of the same non-woven material.

Thanks to the fibres, the wallpaper allows moisture to pass through and the walls to breathe.  This means that any damp patches that you see when you hang your wallpaper will disappear within about one day as soon as the wallpaper mural has dried.

If you ever want to paper over your EasyUp walls, you can forget the sandpaper and putty – the walls are already smooth! Quick, easy and reliable – that's our philosophy.

Download hanging instructions

 

Still haven't found the answer to your question?

Please feel free to contact us. Fill in the form below and we'll get back to you as quickly as possible during office hours.
You can also call us on +46 33 720 76 00.
Opening hours: 8:00 am - 4:00 pm (CET), Monday - Friday.

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